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Privacy Policy

 

Last Updated: September 06, 2025

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1. Introduction

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Buff-N-Shine Car Wash ("We", "Us", or "Our") is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and share personal information when you use our services or visit our website. 

 

Our services and e-commerce functionality are powered in part by Innovative Control Systems, Inc. (“ICS”), which provides the technical infrastructure for our membership system, online store, and payment gateway. This Privacy Policy applies to all data collected via both https://www.buffnshinecarwash.com and https://buffnshinecarwash.store.

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By using our website or services, you consent to the practices described in this Privacy Policy.

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2. Information We Collect

 

We collect the following types of personal information:

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  • Personal Identification Information: This may include your name, phone number, email address, vehicle information (license plate number), and payment details.

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  • Usage Information: We collect data on how you use our services, including frequency of car washes, membership details, and service preferences.

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  • Cookies and Analytics: When you visit our website, we may collect data through cookies or other tracking technologies, including IP address, browser type, and pages visited. For more details, please see our Cookie Policy.

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  • When you make a purchase through our online store, we may also collect billing address, order history, shopping cart activity, and device/browser metadata. This information is collected by us and processed via ICS’s secure infrastructure.

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3. How We Use Your Information

 

We use your information for the following purposes:

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  • Service Provision: To facilitate car wash services, including membership management, vehicle identification (via license plate recognition), and payment processing.

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  • Communication: To contact you regarding your membership, send updates, promotions, or respond to inquiries.

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  • Improvement of Services: To analyze user behavior and improve our services, website functionality, and customer experience.

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  • Compliance with Legal Obligations: We may use your data to comply with legal or regulatory requirements.

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4. How We Share Your Information

 

We do not sell or rent your personal information. However, we may share your information with:

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  • Service Providers: Third-party companies that assist with payment processing, website hosting, data analysis, and communication (e.g., email notifications). These providers are contractually obligated to protect your information and use it only for the purposes we specify.

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  • Innovative Control Systems, Inc. (ICS): ICS provides technical and operational infrastructure for our online store, membership platform, and license plate recognition system. ICS acts as a data processor and is contractually obligated to handle your information securely and only on our behalf.

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  • Legal Authorities: We may disclose your personal data if required to do so by law, or if necessary to protect our rights, comply with legal obligations, or defend against legal claims.

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5. Data Security

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We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

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  • Secure servers and encrypted communication protocols (e.g., SSL)

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  • Encryption of sensitive data such as payment details

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  • Restricted access to personal information based on a need-to-know basis

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However, please note that no security system is completely secure, and we cannot guarantee the absolute security of your information.

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6. Your Data Rights

 

Depending on your jurisdiction, you may have the following rights:

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  • Right to Access: You can request access to the personal data we hold about you.

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  • Right to Correction: You can request corrections to inaccurate or incomplete information.

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  • Right to Deletion: You can request that we delete your personal data, subject to certain legal obligations.

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  • Right to Object: You can object to how we use your personal data, particularly for marketing purposes.

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  • Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format.

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If you are a California resident, you also have rights under the California Consumer Privacy Act (CCPA), including the right to:

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  • Request information about the categories of personal data we collect, disclose, or use.

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  • Request deletion of your personal data (subject to legal exceptions).

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  • Confirm that we do not sell your personal data.

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To exercise any of these rights, please contact us at buffnshinecarwash@gmail.com or (562) 690-3113.

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7. Data Retention

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We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The specific retention period depends on the type of data and the context in which it was collected.

For example:

  • Transaction and Payment Data – Retained for legal and accounting purposes, including tax reporting and fraud prevention.

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  • Membership and Service Records – Maintained while you are an active customer, and for a limited period thereafter to support service continuity and dispute resolution.

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  • Online Store Data – Order history, shopping activity, and related metadata may be retained to process returns, manage warranties, or improve customer experience.

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  • Website Analytics and Cookies – Retained in anonymized or aggregated form, where possible, and governed by our Cookie Policy.

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Once your data is no longer needed, we take appropriate steps to securely delete, anonymize, or de-identify it in accordance with applicable data protection laws.
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8. Children’s Privacy

 

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from minors. If we discover that we have collected personal data from a child under the age of 16 without verification of parental consent, we will take steps to delete that information.

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9. International Data Transfers

 

If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to, and processed in, the United States where data protection laws may differ from your local laws. By using our services, you consent to the transfer of your personal information to the U.S.

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We ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally.

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10. Changes to this Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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11. Contact Information

 

​To exercise your privacy rights or request more information about how ICS handles your data on our behalf, you may also request that we coordinate with ICS to fulfill your request.
 

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